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FAQ

About Us

How long have you been in business?

We've been in business since 2015; however, over the past 2-3 years, we have slowly been building our ecommerce platform.

From where do you operate?

We currently operate from St. Maarten, in the Caribbean.

 

Ordering & Purchasing 

What payment methods do you accept?

We currently accept Visa payments and you also have an option to pay using Paypal. If you are in St. Maarten, you can pay cash on delivery.

 

Delivery 

When will my order be dispatched?

*Hair Products and Accessories 

Locally (St. Maarten) 1 - 3 working days 

Regionally (Jamaica, Barbados, and Antigua)  1 week 

Internationally (United States) 2.5 - 3 weeks or more.

* Other offerings may take longer.

 

Which shipping provider do you use?

The local post office in Sint Maarten. 

 

Returns

What is your return policy?

To return this merchandise, please ship to Don't Break the Comb, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686.  Please include a copy of this packing list with the shipment.

How do I check the status of or track an order?

We will provide you with a tracking number.