Who Are We?
Don't Break the Comb is an online store specializing in natural hair care products for curly, coily, and textured hair. Our products, including moisturizing shampoos, deep conditioners, growth oils, and styling creams, are crafted with natural ingredients to promote healthy, hydrated curls. We serve individuals who embrace their natural hair and want effective solutions for hair care and styling.
How can I contact customer support?
You can reach our customer support team by:
- Email: hello@shopdontbreakthecomb.com
- Live Chat: Available on our website during business hours.
- Social Media: Message us on Facebook, Instagram, or YouTube
Account & Orders
How do I create an account?
To create an account, click on the "Sign Up" button at the top of the page. Fill in your details, and you’re ready to shop with us!
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save shipping details, and enjoy a faster checkout process.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can also track your order through your account under the "Order History" section.
How can I change or cancel my order?
If your order hasn’t been processed yet, you can cancel or change it by contacting our support team as soon as possible. Once an order has been shipped, we cannot modify or cancel it.
Discounts & Promotions
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How do I apply a discount code?
During checkout, enter your discount code in the “Promo Code” box and click “Apply.” The discount will be reflected in your total.
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Can I use multiple discount codes on one order?
Only one discount code can be used per order. However, some discounts may be automatically applied if you meet the criteria.
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Why isn’t my discount code working?
Check the expiration date of the code and ensure it applies to the products in your cart (some exclusions may apply). If you’re still having trouble, contact our support team
Shipping & Delivery
What are your shipping options?
We offer the following USPS shipping methods:
- Standard Shipping: Estimated delivery in 7 days.
- Express Shipping Options: Estimated delivery in 3 days.
- International Shipping: Available in select countries 7-15 days.
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method you select. Use our shipping calculator at checkout to see the exact cost.
Do you offer international shipping?
Yes, we ship internationally to selected countries.
When will my order be shipped?
Orders are typically processed and shipped within 3 days. You will receive an email notification with tracking details once your order is on its way.
My order is delayed or lost—what should I do?
If your order hasn’t arrived by the expected delivery date, please contact our support team with your order number, and we’ll investigate the issue with our shipping partners.
Payments & Billing
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What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal -
Is my payment information secure?
Yes, we use Verifone payment processing, SSL encryption and are PCI-DSS compliant to ensure your payment information is always safe and secure.
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Can I use multiple payment methods for one order?
Currently, we do not support splitting payments between multiple cards or methods.
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Why was my payment declined?
Payment may be declined for several reasons, including insufficient funds, incorrect card details, or security restrictions by your bank. Please double-check your details or contact your bank for further assistance.
Return & Refunds
What is your return policy?
We offer a 30-day return policy from the delivery date. Items must be unused, in their original condition, and in the original packaging. Some products, such as final sale items, are non-returnable. Click the Refund Policy Link at the bottom of the page for more.
How do I initiate a return?
To start a return, contact customer service with your order number. We’ll provide you with a return label and instructions.
How long does it take to process a refund?
Once refunds are approved, processing will vary based on payment option; however, processing is initiated within 5 working days.
Can I exchange an item?
At this time this service is available for customers in St. Martin.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos of the item. We’ll arrange a replacement or refund for you.
Product Information
How do I know which size to order?
Please refer to our sizing guide, available on each product page, to find your correct size. If you need additional help, contact our customer service team.
Where are your products made?
Our products are sourced from renown American brands such as Alikay Naturals, and Henna Sooq, ensuring the highest quality and ethical production standards.
Do you offer gift wrapping or special packaging?
Not at this time.
Technical Issues
I’m having trouble logging into my account—what should I do?
Click "Forgot Password" to reset your password. If you're still unable to log in, contact our support team for assistance.
The website is slow or not loading—what can I do?
Try clearing your browser’s cache and cookies or try accessing the site in incognito mode. If the issue persists, reach out to our support team with details of the problem.
How do I unsubscribe from emails?
To unsubscribe, click the “Unsubscribe” link at the bottom of any marketing email. You’ll be removed from our email list within minutes.
Still Have Questions?
If you have any other uncovered questions, please contact our customer support team at hello@shopdontbreakthecomb.com or our chat on the lower right of the screen. We’ll be happy to assist you.